Main job duties: -To take full leadership, operational and financial responsibility for managing a safe, efficient operational standards and profitable site for the organization and the customer(s), -Take full responsibility for managing and running a safe operation and driving a Safety First Culture with all individuals on site by applying and improving the Safety Standards, -Align Objectives & KPIs applicable to your team and consider how these have an impact on site results, including the required frequency for tracking them, how the results are calculated, ensuring the right ownership of each role in the operation, -Align volume forecast with customer and review monthly resource planning with Operations Manager, developing a work strategy for next month / period, including peaks and valleys' seasons, -Track Site Performance understanding the causes for the gap between them, understanding the financial and customer impact resulted by this gap and address actions with Operations Managers to improve it, -Ensure that Standard Operational Procedures (SOP) and Work Instructions (WI) of operational processes are up to date, available at relevant place for employees and that employees are working according to the standard established, via OMS Confirmation, -Ensure your Shift Managers are properly trained according to their training matrix and enable their training and coaching sessions to enhance their personal development - via training matrix and schedule, -Discuss and approve improvement actions that involve customer requirements and SLA's, additional resources and financial investments with the operations managers, support the team during the implementation of improvement actions, -Promote the continuous improvement culture and sustainability of the program with operations managers and their teams, -Participate in a Monthly Results Meeting with the entire leadership team and employees, presenting the site's results, priorities and promoting engagement within the team, -Control your operational processes (inbound, picking, outbound, etc), fulfilling service level agreeded and deadlines established, -Provide leadership for the site in assessing potential, developing talent and succession planning, lead by example, -Ensure adequate security measures are in place to protect the site premises, including the safety of personnel, DSC assets and of the customer's product, -Maintain processes and required statutory qualifications to ensure compliance with all relevant regulatory and local legal obligations, -Act as the first point of contact for the customer relating to site operation matters and build a good relationship to develop trust and ensure strong engagement, -Conduct regular reviews (e.g. monthly) with customer on operational performance and delivery against the agreed KPIs, -Identify and propose opportunities to grow the business with existing customers, -Support Business Development / Account Management on contractual and commercial issues and customer renewal planning.
As an HSE Site Manager, you contribute to improving Health, Safety, and Environmental performance on wind turbine construction sites across Germany. You support projects from the delivery of components through crane operations, installation, and final commissioning. In this role, you act as a reliable partner for Site Management, installation teams, and service providers, while driving the continuous development of our HSE processes and implementing new requirements.
As an HSE Site Manager, you contribute to improving Health, Safety, and Environmental performance on wind turbine construction sites across Germany. You support projects from the delivery of components through crane operations, installation, and final commissioning. In this role, you act as a reliable partner for Site Management, installation teams, and service providers, while driving the continuous development of our HSE processes and implementing new requirements.
Within Construction & Property, we recruit executives and specialists in the construction and real estate industry. We support you and our customers in all areas of structural and civil engineering, facility management, large-scale industrial construction, technical building equipment and real estate management.
Within Construction & Property, we recruit executives and specialists in the construction and real estate industry. We support you and our customers in all areas of structural and civil engineering, facility management, large-scale industrial construction, technical building equipment and real estate management.
As an HSE Site Manager, you contribute to improving Health, Safety, and Environmental performance on wind turbine construction sites across Germany. You support projects from the delivery of components through crane operations, installation, and final commissioning. In this role, you act as a reliable partner for Site Management, installation teams, and service providers, while driving the continuous development of our HSE processes and implementing new requirements.
As an HSE Site Manager, you contribute to improving Health, Safety, and Environmental performance on wind turbine construction sites across Germany. You support projects from the delivery of components through crane operations, installation, and final commissioning. In this role, you act as a reliable partner for Site Management, installation teams, and service providers, while driving the continuous development of our HSE processes and implementing new requirements.
Work closely with our logistics team to manage materials, stock levels and site setup. Provide support and act as a key contact for our installation teams in England. About You Ideally qualified through a trade background with further training as a Construction Technician or Master Craftsman, or hold a degree in Construction Management, Civil Engineering, Architecture or a related field.
#Health : Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
#Health: Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
Regularly communicate with clients to understand their evolving requirements and ensure the data centre meets their needs. Collaborate with sales and business development teams to support client acquisition and retention efforts. Compliance and Risk Management: Ensure compliance with data centre industry standards, regulations, and security protocols.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
About us Your Contribution Mainly support site manager Kulim to implement the management decisions and follow up the process status of some projects;Assist site manager Kulim to optimize the plant process to achieve the KPI’s target and save cost.
Career –Externally accredited training and development opportunities including support with professional qualifications, Service awards, LinkedIn learning, Learning & development programmes. Work Life Balance – 187.5 holiday hours, 9 customary holidays.
Share incentive plan: Invest in your future and share in the success of the company by joining the share incentive plan. Development – Encouragement and support to achieve professional and or academic qualifications to support your development and growth Defined career paths and regular reviews Next steps: If you’d like to learn more before applying, or have any questions please contact abby.gelder@oxinst.com.
BarmeniaGothaer sucht in Köln eine/n Mitarbeiter*in im Site Support (ID-Nummer: 13756936)
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
As an HSE Manager, you support the continuous improvement of Health, Safety, and Environment performance on wind turbine construction sites. You work closely with all departments within the Project Management in Germany and act as a trusted partner from sales to commissioning.
As an HSE Manager, you support the continuous improvement of Health, Safety, and Environment performance on wind turbine construction sites. You work closely with all departments within the Project Management in Germany and act as a trusted partner from sales to commissioning.
Your Contribution Manage the maintenance and repair of all production equipment, buildings, building equipment (HVAC, electric, gas, water, etc.) and grounds to ensure optimum performance, minimize down time, support safety, reduce costs, etc.Responsible for utilities (electric, gas, water, etc.) and wastewater treatment.Responsible for site security (guard service, ID badges, contractor/visitor access).Plans, organizes, directs and controls all maintenance activities and programs.Manages the activities of all Maintenance personnel.Orders all required materials and supplies to assure timely completion of jobs.Maintains materials and supplies inventory.Performs all personnel supervision duties, including resolution of personnel problems and reporting to management on performance.Provides for safe and orderly work environment in Maintenance and Wastewater Treatment.Ensures that safe work practices are followed.Develops and maintains preventative maintenance programs for machinery, equipment and facilities.Coordinates new equipment installation with engineering.Administers third party vending including security guard service, cleaning service and landscaping.
Take the responsibility of Key account's sales data analysis, including market share, loss rate, annual SWOT report and quarterly report.Take the ownership of the customer experience and improve the Service/Technical /Application support quality. In charge of the profit level/AR of the key accounts and make a high-level balance.Take care the whole life time of product and demonstrates the ability to engage and communicate effectively with senior-level client executives.Cooperate and share the market & technical information with the Leybold sales in other area, in order to help the business increasing of whole Leybold China.Other tasks assigned by manager.
Your Contribution Responsible for identifying, developing and maintaining quality suppliers of materials, components, and services at the best price, quality, on-time delivery, and service.Champion Plant-level cost savings initiatives / cost-out projects including cross-functional ones and also process improvements / LEAN activities.Support PU-AM Regional Director and Global Category Mangers (GCM’s) to implement global/regional sourcing strategiesCommunicate & ensure strict adherence to SCHOTT Purchasing practices, guidelines and initiatives both internally (Operations) and externally (Suppliers, including Supplier Code of Conduct).Create procedures, processes, and systems for process standardization and/or efficient improvement (ex. increase OER%) within the purchasing department.Ensure that discrepancies in the Goods Receipt/Invoice Receipt (GR/IR) clearing account for which you were the responsible purchaser are resolved timely in order to avoid delays in vendor payments.Escalate issues to the appropriate vendor contact in accordance with the vendor escalation rules process.Lead and supervise other members of the local Purchasing team in a professional, constructive and efficient manner including oversight to all other materials, consumables and services directly purchased by the Site Buyer.Assist in training other employees on "best PU practices" including MRP system/process utilization.Conduct RFQ and negotiations for all key materials (MRP relevant) and also capital expenditure projects.Responsible for observing and following all Environmental, Health and Safety rules and procedures.Fulfill all PU responsible activities in accordance with the RASI chart of PurchasingNew supplier selection: Together with GCM to identify, qualify and implement new suppliers.Demand Management: Carry out the complete purchasing process RFQ>Negotiation>Evaluation of Bids>Supplier selection recommendation>Contract finalization>Documentation completion including proper storage & filing of all commercial related documentsOrder Management: Convert requisition into PO’s using the most efficient order type and check order confirmations and SAP workflows from FI for proper commercial terms/conditions (including resolution for any commercial-related complaints/disputes with suppliers)Master Data: Ensure that all PU-relevant master data (including material prices in info records) is kept current and accurate in SAPPlanning/Reporting: Responsible for the annual PU planning and quarterly reporting for all Regional/Local (non-GCM) responsible materials and servicesSupplier Management: Communicate regularly with key suppliers and carry out supplier visits / audits (support QA) and communicate supplier corrective actions and scorecard results. Responsible to identify and monitor all critical suppliers and single-sources and to propose and implement countermeasure to mitigate risks.
About us Your Contribution Lead, coach, and motivate employees within respective area of responsibility, while providing direction to achieve department goals and objectivesAssist in developing department budget and investment plan(s) according to strategic goalsCultivate employee talent through training and coaching measures, while also conducting employee performance reviewsSupport the development and updating of Quality Assurance programs, policies, processes, procedures and controlsReview, analyze and report on quality discrepancies related to SCHOTT products, while developing disposition and corrective actions for product discrepanciesManage the review of batch records and avoid impacting shipment datesManage Department Training Coordinator activities and projectsManage document control activities to include, releasing, archiving, tracking and reporting of the document review process for controlled documentsLead and support the implementation of Systems and Compliance Improvements including site compliance, along with data integrity requirementsMeasure and analyze Quality System trendsOversee the internal audit function to ensure ongoing compliance to the Quality Management System (QMS)Maintain the Archive Room and document retention requirementsWrite and revise Standard Operating Procedures (SOPs) and provide training, as requiredManage the CAPA and Change-Control process to include, issuing, reviewing and approving stepsSupport all customer or registrar quality related audits and/or evaluationsUtilize quality tools, including Compliant-PRO, etc., for information, tracking and reporting purposes, as required by the Pharm Business UnitManage assigned CAPA(s) by performing root cause investigations, while defining resolution actions; implement preventive and corrective actions in a timely manner as a result of customer complaints or customer audit findingsHelp promote and implement safety/EHS directives and maintain a clean and safe workspaceAssure compliance with ISO certifications and cGMP, along with adherence to Company policies and procedures and Code of Conduct/safety guidelines Your Profile Bachelor’s Degree in Chemistry, Biology, Engineering or science related field, requiredMinimum three years of experience in Quality leadership roleSolid knowledge of ISO 9001, 14001, 15378, along with cGMP and ISOExposure to the glass forming industry and/or pharmaceutical industry, preferredThorough MS Office applications, SAP and electronic QMS systemsMulti-tasking abilitiesDecision makingDetail oriented approachForward/creative thinkingService orientedEffective communication skillsAbility to read, write and speak English language Your Benefits Excellent healthcare benefits including medical, dental and visionShort and long term disability Tuition reimbursement Paid time offPet insurance Other supplemental benefits available upon election Please feel free to contact usYour Profile Bachelor’s Degree in Chemistry, Biology, Engineering or science related field, requiredMinimum three years of experience in Quality leadership roleSolid knowledge of ISO 9001, 14001, 15378, along with cGMP and ISOExposure to the glass forming industry and/or pharmaceutical industry, preferredThorough MS Office applications, SAP and electronic QMS systemsMulti-tasking abilitiesDecision makingDetail oriented approachForward/creative thinkingService orientedEffective communication skillsAbility to read, write and speak English language
Set governance standards for Quality (for both regulated and non-regulated) across MLEMEALead the innovation agenda for Quality in support of 2020 agendaMeasure regional Service Quality versus internal targets and manage/ challenge performance to ensure maximum performance is being reachedMeasure performance against customer expectations and SLAs and manage/ challenge current performance to ensure customer satisfaction Drive and deliver strategic programs through Quality responsible in MLEMEA clusters Change management: overcoming resistance to change through influencing, effective communication and negotiation Relationship Management: alignment of objectives & delivery against them, management of expectations and of perception Active coaching, support and management of Regional Operational Excellence projects in the area of QualityLead the communications channel between Quality at regional level and the Global and Cluster key stakeholders Managing stakeholder relationship at all levels while providing direction and oversight to respective resourcesManage strategic regional / transformational Quality programs and budgets accordingly Lead and develop highly skilled QRA members in countriesEffective management of geographically and culturally diverse teams with conflicting priorities What is required from you?
. • Work within a complex GCP and regulatory environment and on global clinical trials with multidisciplinary, international teams and with various internal and external stakeholders including suppliers and investigational sites. • Lead and support local trial team and investigative sites in timely preparation of required trial documents, contracts, and necessary approvals. • Ensure compliance with ICH-GCP and all other relevant regulatory regulations as well as accordance with client SOPs and values. • Assure highest ethical and professional standards, patient safety, and that local component of trial is planned, conducted, and reported in line with regulatory requirements. • Set up, manage, and review operating unit trial budget to ensure appropriate level of financial oversight and timely budget updates based on trial changes. • Assigned as the primary contact for vendors leading project vendor management and vendor management related activities as per project requirements. • Ensure appropriate trial-specific training of internal and external partners in line with Trial Training Plan. • Develop and maintain relationships with investigational sites and support CRAs in site contacts. • In collaboration with Site Monitoring Lead and CRAs, ensure: o provision of appropriate trial oversight for the trials by monitoring compliance of trial sites and team to GCP, local regulations, customer SOPs, and adherence to trial protocol. o adequate trial supply distribution to sites. o continuous and timely data entry and cleaning, and on time Data Base Lock. o collection of required documents, with timely, complete, and compliant archiving of all relevant documents for the eTMF and CTR Appendices. • Identify risks and contingencies and partner with project leader in problem solving and resolution efforts. • Report to and relate with Trial Leader to provide updates, exchange critical information and share trial conduction information, within regulatory and compliance burdens. • Participate in and actively drive organizational, quality and process improvement initiatives to commence future leading change.
People management Manage a team of 6-7 employees (including field service engineers, in-house mechanics) to meet service plan and maintenance goals.Make consistent decisions aligned with leadership, integrity, quality, urgency, and teamwork.Develop and manage the team’s technical and interpersonal skills for future growth.Ensure team members engage in learning through the Learning Link platform.Recruit and train new staff as needed.Arrange practical equipment and service training.Hold continuous 1-1 dialogues with the team to maximize their potential. Service Sales support Promote Customer-Centric Culture: As the “face to the customer, actively advocate for service and equipment sales within the Service teamCollaborate with Sales: Work closely with service sales to understand customer needs and identify ways Leybold Services can provide support.Innovate Services: Contribute to the development of new services for clients.Effective Customer Response: Handle customer complaints and repair cost reimbursement requests efficiently.
Your Contribution Promotes and sells the complete pharmaceutical packaging (PP) product portfolio to dedicated international customers in the area responsibilityDefine sales strategy, projects, activities and create customer specific solutions with regards to products, services, conditions and problem solving.Develops and promotes sales growth & margins, aligns with key accounts, product management and marketing strategies / goalsActively analyzes and provides continuous updates about potentials to KAM, product management, marketing, customer service and production departments of product development, market trends, competitor information and new product opportunitiesVisits prospects and customers and provides regular updates and reports on customer/prospect visits and activities of dedicated local and international customersManage, maintain and update the customers’ file and system (CRM, Sales Database) according to established process and procedureWork closely with Customer Service to support him / her for Quotation, Account Receivables and Complaint handlingNegotiation of prices and payment conditions in coordination with the supplying unit or the KAM and give input in the global price negotiationsEstablishes the yearly budget and quarterly forecast for the dedicated local and international customers (per product group and supplying plant)Monitors budget achievement monthly and react accordingly if deviations occur.Assists with customer support for technical issues, audits, concerns, questions and acts as interface between customer, KAM and production siteGenerates customer contacts at various levels and functions (multi-channel selling)It is proactive as a team member and player to implement and reach departmental, plant and corporate objectivesProvides monthly summary reports about activities of domestic and international customers handled.Monthly competitor analysis as supporting data to take the right decision to retain or gain new market share or new customers.Monitoring quarterly Sales achievement to ensure yearly target achieved.Together with the Finance team, monitory Account Receivables on weekly basis to achieve the assigned target.Active participation in company activities that relate with customers, aside from the routine tasks.To ensure sales achievement assigned by company.To ensure customer satisfaction is reached by referring to global surver result.To ensure routine tasks, periodic tasks and variable tasks are well executed.The authority level follows the approval matrix guideline defined by global Schott Pharma.The authority level follows the approval matrix guideline defined by Schott Igar Glass.The authority level follows tasks and responsibilities given by direct superior accordance with the valid guideline.
You act as a central interface between customers, service providers, internal departments, and site management. In addition, you support the Site Manager in administrative and operational matters and serve as a deputy during absence. Also, you will be responsible for business development in the surrounding area: visiting customers and offering our services.
#Health : Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
#Health: Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
Operations management, compliance management, customer service and support · To assist in the optimization of patient management and service delivery · To develop and maintain systems and processes which ensure that the patients’ experience of the clinic is as good as possible.
ERP-Betrieb & Systemverantwortung Betreuung, Administration und Weiterentwicklung des ERP-Systems Sicherstellung eines reibungslosen Systembetriebs (Verfügbarkeit, Leistung, Datensicherheit) Verwaltung von Benutzern, Rollen und Berechtigungen Analyse und Bearbeitung von Störungen im 2nd-Level-Support Prozess- & Business-Support Enge Zusammenarbeit mit den Fachabteilungen (z. B. Einkauf, Vertrieb, Produktion, Logistik, Finance) Aufnahme und Umsetzung von Anforderungen aus den Fachbereichen Erkennen und Verbessern von ineffizienten Prozessen oder manuellen Abläufen Unterstützung bei der Digitalisierung und Vereinfachung von Geschäftsprozessen Erstellung von Auswertungen und Berichten für Entscheidungen Projekte & Weiterentwicklung Mitarbeit bei ERP-Updates und Systemerweiterungen Abstimmung und Zusammenarbeit mit externen Dienstleistern und Softwarepartnern Unterstützung bei Schnittstellen-, Datenmigrations- und Integrationsprojekten Durchführung und Dokumentation von Tests bei neuen Funktionen oder Anpassungen Dokumentation & Enablement Pflege von System- und Prozessdokumentationen Erstellung verständlicher Anleitungen für Anwender und Key-User Schulung und Unterstützung der Anwender im ERP-System Mitarbeit am Aufbau einer nachhaltigen und praxisnahen ERP-Struktur Ihr Profil: Must-have Abgeschlossene Ausbildung oder ein Studium im IT-, kaufmännischen oder technischen Bereich (z.
Performs other duties as assigned. Claims Supervisors, Claims Coordinators, and additional support as required on a supplemental basis. Settlement authority for claims up to $250k Manage with internal and external legal counsel claims litigation courses of action.
You will be responsible for reporting and planning on site level and will analyze and interpret the financial results and balance sheet KPI`s for the sites. You will provide financial reporting and analysis support to the business controller as well as be responsible for the closing at site level. You will also act as a member of the leadership team at site and undertake ad hoc financially based project work across the sites.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
We maintain close relationships with customers across all industries and therefore can provide engineering specialists with exciting projects and attractive job opportunities, drawing on your personal interests and experience. As your professional companion, we support you throughout the entire process, from the first contact to the first day on your new job – all this completely free of charge.
Skills & Attributes Strong interpersonal skills and customer‑driven mindset.Strategic thinker with strong business acumen and commercial agility.Impactful communicator with the ability to lead, motivate, and influence teams.Results‑driven leader with a proactive, energetic, and collaborative approach.Excellent computer skills (MS Office, Word, Excel, PowerPoint).In return, we offer We believe there is always a better way. Open for change and feedback is what defines our culture. We support you on your journey: individual learning opportunities, world-wide job opportunities or technical training from our academy. The safety and well-being of our employees is important to us, which is why we set high standards for your workplace safety.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
With our referral program, you will receive 2,500 EUR upon success. #Mobility: We promote sustainable mobility – we support you with an 80% subsidy for the public transportation ticket (Deutschlandticket) and a €15 employer contribution for bike leasing.
#Health : Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
#Health: Your health matters to us – benefit from health days, company sports activities, office yoga, and free support from the pme Family Service. #Holiday: We offer you 30 days of vacation per year based on a full-time position, plus December 24th and 31st off.
Präsentation innovativer BI-Anwendungen und deren Mehrwert für unsere Kunden.Projektmanagement: Eigenverantwortliche Durchführung von FM-Projekten mit Fokus auf Effizienzsteigerung und Kosteneinsparungen in enger Partnerschaft mit unserem Beschaffungswesen.Qualitätsmanagement: Kontinuierliche Überprüfung der Service-Support-Modelle zur Gewährleistung höchster Qualitätsstandards mit besonderem Fokus auf globale und regionale Konsistenz.Personalentwicklung: Aktive Mitwirkung bei der Entwicklung und Durchführung von Schulungs- und Coaching-Programmen für sich selbst und die operativen Teams.
Travel to field locations as necessary to deliver and complete the project May support Inside Sales activities such as providing new machine quotation support, hosting customers on sales visits and helping to upkeep product cost forms.
Mangelmanagement, Qualitätssicherung, Dokumentation) und Anpassung der Software-Workflows an individuelle KundenanforderungenDurchführung von Onboardings, Anwenderschulungen (remote und vor Ort) sowie Begleitung bei der Einführung neuer FunktionenAnsprechpartner/in für Kunden bei fachlichen und anwendungsbezogenen FragestellungenErstellung und Pflege von Schulungsunterlagen und DokumentationUnterstützung bei der Weiterentwicklung von Best PracticesMitwirkung bei der kontinuierlichen Verbesserung unserer Customer-Success-ProzesseEnge Zusammenarbeit mit Produktmanagement und Entwicklung zur strukturierten Weitergabe von Kundenfeedback ------ Dein Profil Abgeschlossene Ausbildung oder vergleichbare QualifikationErste oder mehrjährige Erfahrung im Kundenkontakt, Support, Projektarbeit oder ProzessumfeldErfahrung in der Bauleitung, Projektsteuerung oder im Bauprozess ist hilfreich, aber kein MussSehr gutes Verständnis für Prozesse und AbläufeFähigkeit komplexe Zusammenhänge strukturiert zu erfassenSicheres Auftreten im Umgang mit KundenIdealerweise Erfahrung mit Software-Einführung oder organisatorischen Veränderungen ------ Dich erwarten Ein spannender Arbeitsplatz in der innovativen und bunten nesseler Familie mit starkem ZusammenhaltKurze Entscheidungswege und Möglichkeit zum Mobile WorkingFrühe Verantwortungsübernehme und Raum für eigene IdeenAttraktive Vergütung, 30 Tage Urlaub Zuschuss zur AltersvorsorgeUmfangreiche Fort- und WeiterbildungsmöglichkeitenEine Mitgliedschaft bei Urban Sports Club (kostenloser Besuch von Fitnessstudios, Schwimmbädern, Badminton- und Kletterhallen u.v.m.)Fahrradleasing über BusinessBike, Corporate Benefits, gemeinsame Ausflüge und Events ------ Hört sich das spannend an?